Please read these Terms and Conditions carefully before using our services. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you may not access or use our services.

1. Responsibility:
   1 Our responsibility for the product begins when the item is delivered to our warehouse and ends when it is either picked up by the carrier or after 45 days in our warehouse.
   1.2 We are not responsible for items that are not delivered directly inside our warehouse, including items left at the front door, mail room, or delivered to an incorrect address.
   1.3 Our warehouse operates from 8:00 AM to 5:00 PM, Monday to Friday.
   1.4 We maintain 24/7 surveillance cameras, with recordings available for up to 45 days. In case of any discrepancies or missing items within this 45-day period, please contact our customer service team. We will provide footage of the item being processed in our facility, or issue a refund if applicable. After 45 days, we will no longer have access to footage, and we will not be held responsible for unclaimed missing items or discrepancies beyond this timeframe.
2. Time Limit:

2.1 Any responsibility regarding the receiving, preparation, and shipment of your item will cease 45 days after your item is shipped.

2.2 After this 45-day period, we will not be held responsible for any issues or discrepancies related to your item.

3. Pricing:

3.1 Our prices are subject to change at any time.

3.2 We will make our best effort to inform our customers of any price changes at least 30 days before they take effect.

4. Storage:

4.1 We offer free storage of your items for up to 30 days from the date of receipt.

4.2 Please be advised that it is the customer’s responsibility to manage the storage duration of their products with us; a fee of $0.05 per day will be applied after 30 days, up to 90 days, and any items remaining beyond 90 days will be considered abandoned, subject to disposal or donation without further notification.

* We charge the storage fee every Friday

5. Disposal of Unclaimed Items:

5.1 Any item that is not claimed (shipped or returned) within 90 days will be considered unclaimed.

5.2 Unclaimed items may be donated or disposed of without further notice.

6. About the payment for the services:

6.1 Payment Procedure:

We charge the full amount for our services upon the completion of the outbound shipment. This ensures that our clients receive our undivided attention and the highest quality service from start to finish.

6.2 Payment Authorization:

In instances where a payment encounters issues or doesn’t go through, and the outstanding balance exceeds $500, we kindly request customers to complete our Credit Card Authorization Form. This authorization is necessary for us to release the shipments promptly.

6.3 Our Commitment to Service:

Please note, as part of our service terms, 1 STOP PREP LLC reserves the right to withhold any shipment until the payment is made in full. This measure acts as a security protocol to guarantee receipt for the services rendered.

Please note that these Terms and Conditions are subject to change without prior notice. It is your responsibility to review these Terms and Conditions periodically for any updates or changes.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected].