Our facility is equipped with 24 hours surveillance cameras. All process is recorded for up to 45 days and images can be provided in case of any discrepancy.

RECEIVING – Up to 48 business hours

Items will be added to your inventory in our system up to 48 business hours after delivered by the carrier.

Per exemple:

If your package was delivered on Monday, we will have up to Wednesday to receive and make it available for you.

If your package was delivered on Friday, we will have up to Tuesday to receive and make it available for you.

* All items must be added in the system by you prior arrival.

Item that is not in the system by the time of arrival will delay the receiving.

If the item is not in the system it will be left on the side and you will receive a message from us.

PLEASE WAIT 24 HOURS AFTER DELIVERY, BEFORE CONTACTING US ABOUT ANY MISSING ITEM!

FBA – Up to 48 business hours

We will prep, box and ship your FBA order up to 48 business hours after you request it.

Per exemple:

If you request the outbound on Monday, we will have up to Wednesday to ship it.

If you request the outbound on Friday, we will have up to Wednesday to ship it.

FBM – Up to 2 business days

We will prep, box and ship your order up to 2 business days after you request it as long as you send us the shipping label.